Another Reason I Love Rackspace Web Hosting

By Jim Kukral • September 17, 2007 • Online Marketing, Rackspace, Web Hosting • 7231 Comment2007-09-17+20%3A30%3A48Jim+Kukral

You already know I love Rackspace web hosting, even though I pay too much for it. Here’s just another reason why I love them so much. I wake up this morning and see two support tickets, created by them overnight while I slept. The first one said something like…

Rackspace said: 2007-09-16 18:03:30 (UTC-4)

Greetings,

This is to notify you that server #XXXXX appeared in our Rackwatch monitoring system for the following service(s):

FTP, HTTPS, POP3 and SMTP

Then, the second ticket said…

Rackspace said: 2007-09-16 19:04:05 (UTC-4)

Greetings,

This is to notify you that server #XXXXX issues that occurred earlier this morning have been resolved. It appears that your server spiked in load earlier this morning and again during this alarm. During this spike the server ran out of memory and hung, requiring a power cycle.

Summary: They monitored an issue, notified me about it, then fixed it on their own and again told me about it… all while I slept. No downtime.

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