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AT&T Gets In The Small Business Help Game

I’ve been an AT&T customer for over 12 years, at least. I know my cell phone, with the same number, has been with them for at least that long. I currently use them for my DSL in my office location, and used to get a phone line with them, and even a 800-number in the past. So my point is, I know AT&T pretty well. We’ve had our disagreements and technical problems, but let’s be honest, who doesn’t?

Now AT&T is launching a new Web portal geared and targeted to small business owners (people like me). AT&T Small Business InSite. Oh, there’s a contest too, read below for that.

Small Business Resources, Small Business Information - AT&T Small Business InSite
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Obviously, it is their intent to promote themselves by providing a helpful resource of information for small business owners. Nothing wrong with that. In fact, it’s a great example of good solid content marketing that solves problems for the customer. I like the Idea Exchange idea. Reminds me of a place where people with similar challenges and opportunities can get together to share information. They have experts (how do I apply?) and even courses you can take. I can’t tell if you have to pay for them though. You need to login before you get details. Not sure I like that. There’s also a tips and tools page.

I like the idea here. It makes sense to do this. I just wish it was more comprehensive but perhaps that’s just because it’s new? I deal with small businesses every day. That’s me, and my customers, so I know what challenges we face. AT&T seems to understand that the best way to reach us as customers is to help us solve our problems. I appreciate that.

The Contest…

Don’t forget about the contest. It’s called the AT&T Small Biz Tech Makeover online contest. The winner(s) get expert advice and one year of free AT&T products and services. It will be awarded to the small business owner who can best explain his or her need for a technology makeover. I don’t know about you, but as a small business owner just starting out, I could have used a makeover back then. I know most small biz owners could, and SHOULD enter this contest.

If you want to participate in the contest, just complete the online form here and send in a short video with your story. Easy, and if you have subscribed to my OnlineVideoToolkit.com you would know how to make a Web video quickly by now. :)

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6 Awesome Comments So Far

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  1. Loren Nason
    July 30, 2009 at 3:47 am #

    This is a rant.

    What can I say about ATT. I haven't used this service but this service wouldn't be for me.

    ATT Business support services are pitiful, at least on the DSL side.

    I manage (IT Portion) a large Property Management company with 32 offices. 30 of those offices have ATT Biz class DSL and the support from them is pitiful at best.

    I currently have 3 of those ATT properties that have been experiencing intermittent outages of DSL for the past three weeks and ATT still has not resolved the problem.

    When I have an outage at any time I DREAD having to call ATT support to get a tech to fix the lines. It is an absolute nightmare.

    Now that i have said that… I doubt these new services from ATT will be any better.

    OK, I feel better now.

    I still will keep reading you blog Jim

  2. make-up artist
    July 30, 2009 at 10:12 am #

    top post mate!.. thanks for the article

  3. sikis izle
    August 17, 2009 at 8:51 pm #

    tansk

Trackbacks/Pingbacks

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    [...] AT&T Gets in the Small Business Help Game On his blog, Jim Kukral touched on the new AT&T small business site. Jim says, “Now AT&T is launching a new Web portal geared and targeted to small business owners (people like me).” He’s pretty excited about what’s being offered. <img [...]

  2. Norman Kelly.Com - August 11, 2009

    [...] AT&T Gets in the Small Business Help Game On his blog, Jim Kukral touched on the new AT&T small business site. Jim says, “Now AT&T is launching a new Web portal geared and targeted to small business owners (people like me).” He’s pretty excited about what’s being offered. [...]

  3. This Week’s Top Affiliate Marketing News Stories (July 31, 2009) : affiliate.itech-design.my - August 15, 2009

    [...] AT&T Gets in the Small Business Help Game On his blog, Jim Kukral touched on the new AT&T small business site. Jim says, “Now AT&T is launching a new Web portal geared and targeted to small business owners (people like me).” He’s pretty excited about what’s being offered. [...]