BAM! Customer Service Video Book Review

I enjoyed reading a copy of Barry Moltz’s latest book about customer service on a plane right back from New Mexico last week. B-A-M!: Delivering Customer Service in a Self-Service World breaks down the myths of customer service.

Here’s the deal, if you sell anything, in other words, if you have customers of any kind, you need to be better at customer service. Watch the review, buy the book. Don’t believe the myths.