I enjoyed reading a copy of Barry Moltz’s latest book about customer service on a plane right back from New Mexico last week. B-A-M!: Delivering Customer Service in a Self-Service World breaks down the myths of customer service. Here’s the deal, if you sell anything, in other words, if you have customers of any kind, [...]
19
Nov
Greed=Failure
If you’re going to charge more for your product/service, then you better make sure you deliver more. I’m constantly amazed by how greedy business owners can be. They work so hard to build up a brand that people love, and when the first sign of success hits them, they scale back and raise prices and [...]
28
Oct
Blogworld Expo 2009 Recap
I’m just getting back into the swing of things, despite having been back over a week from Blogworld 2009. Whew, what a show. This was my third year attending, and also organizing and moderating the entire monetization track. If you didn’t make it to any of my sessions, too bad for you, because they were [...]
02
Mar
The Secret To Success Is Amazing Customer Service, Learn How
Over at my coaching site, TheBizWebCoach.com ($1.00 Trial), I’m constantly interviewing the movers and shakers and experts in the online marketing world. Here’s another interview you will enjoy. Please leave a comment. So do you do GREAT customer service? Are you sure? I sat down with author and entrepreneur John DiJulius of The DiJulius Group [...]
21
Nov
Is It Ok To Tell Your Customer To F#%* Off?
The GM of the Cleveland Browns, yes, my Cleveland Browns (pity me) sent an email back to an irate fan the other day telling the fan to “Go root for Buffalo then. F#%* off”. Now admittedly, the fan did say he was emailing the GM and badgering him for months. But I don’t care how [...]
14
Nov
Do You Do GREAT Customer Service?
Click here to listen to the podcast. 5-years ago I saw a guy speak at a local entrepreneur event. He told stories about how he does amazing customer service and how it had made his string of hair salons the best in town. That talk he gave stuck with me. So much so, the things [...]
17
Apr
Customer Service Means Everything
How’s your customer service? If it’s bad, you’re probably not very successful. It means… everything to your business… and your brand. This video talks about my views on how good customer service is essential to your success. And I’m not just talking about “customers who buy stuff”. You may not sell anything. How you deal [...]
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