Click here to listen to the podcast.
5-years ago I saw a guy speak at a local entrepreneur event. He told stories about how he does amazing customer service and how it had made his string of hair salons the best in town.
That talk he gave stuck with me. So much so, the things I learned from him shaped the way I do business today, in a really good way.
So flash forward 5-years later and I find out that the guy is now a best-selling author, corporate trainer and motivational speaker, and well, I’m not surprised.
That guy is John Dijulius. author of theDiJuliusgroup.com. John is the author of What’s the Secret: To Providing a World-Class Customer Experience
Click here to listen to the podcast.
About John Dijulius
He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a consulting firm helping companies “Make Price Irrelevant”. Top organizations across the world use his philosophies and systems for creating world class service. He has worked with companies such as the Ritz Carltons, Lexus, Nordstroms, Starbucks, Hallmark Cards, Panera Bread, Cheesecake Factory, Hotel Del Cornado, Progressive Insurance, US Bank, Nemacolin Resort, Seattle’s Best Coffee, Chick-fil-A, and many more, to help them continue to raise the bar and set the standard in customer experience. John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks.
John is not just telling others how to do it. Besides owning and running The DiJulius Group, he is also the founder and owner of John Robert’s Spa, five locations (over 150 employees), which he uses as his living laboratories to test his findings and theories. John Robert’s Spa has been named one of the Top 20 Salons in America.
One of the most captivating and charismatic speakers today, John will not only share what the best customer service organizations do, but more importantly “how” they implement and execute it consistently company wide.
Is there a way to get the actual mp3 version of this podcasts??
I listen to them on my mp3 player.
often you hear 'horror stories' or encounters with a customer service rep… i mean i kinda understand their situation since it is a very tough job to have, receiving irate calls/customers on a daily basis and all… but i also appreciate excellent customer service, it says a lot about the company, i believe it only does nothing but positive things for the company…