Comments on: HHgregg Case Study: A Bad Salesperson Can Destroy Your Brand

By: D Jay

D Jay — Tue, 13 Oct 2009 03:15:16 +0000

People will always come back to u if you are nice.????
How about being more realistic here.
There certainly a greater chance losing a sale when a person make that statement.
Be it as you may work in the field of sales, I think u would understand time is valuable. I'm pretty sure you talked his ear off in the manner and which you chose to do so in your video, if not more.

By: sven

sven — Wed, 07 Oct 2009 23:07:10 +0000

lol. tell us his name and which store so we can go in and laugh at his stupidity…he's probably not still working there… :z

By: Mitch’s Blog » Blog Archive » How Do You Respond To Bad Customer Service?

Tue, 16 Sep 2008 18:16:56 +0000

[...] but will highlight another, on a customer service issue. Basically he talked about this post on Jim Kukral’s blog, where Jim talks about a particular company that provided bad customer service, and now he’s [...]

By: Where is Sales Focused? Part 2 &raquo Customers Rock!

Where is Sales Focused? Part 2 &raquo Customers Rock! — Thu, 11 Sep 2008 06:13:37 +0000

[...] inspired to write this by a post at Jim Kukral’s blog about how one bad salesperson can destroy your brand. In a video post, Jim shares his sad story about a salesperson who didn’t seem to [...]

By: Jim Kukral TheBizWebCoach

Jim Kukral TheBizWebCoach — Fri, 05 Sep 2008 17:37:55 +0000

No, I'm not perfect on every sale. That's why I don't get them all.

Sorry, I don't buy your argument. It's your responsibility to ensure your sales team is on your message and tactics. It's your failure if not. Don't blame the sales person.

By: Aaron Kine

Aaron Kine — Fri, 05 Sep 2008 17:34:30 +0000

And I suppose you were perfect on every sale, never second guessed yourself, never had a bad day. I have been a sales trainer for many years and let me assure you with adults some people listen some people dont. How can you expect this company to get any better if you wouldnt even be man enough to call them directly. I have shopped at hhgregg for 36 yrs and let me assure you it is the best company in my major metro area.

By: Eric Dytzel

Eric Dytzel — Thu, 04 Sep 2008 16:39:41 +0000

Several years ago I went car shopping. It was a Saturday morning and I got up showered put on a pair of jeans and a t-shirt and off I went. I guess I just didn't look like I had what it takes to buy a new car. I was driving my old beat up escort (great car kept it for years) and I suppose I might have given off a bad impression. Anyway I looked around and found a car that I like and wanted to take for a test drive. The car salesman actually tried to talk me out of the car and started to direct me to the used side of the lot. I told him I didn't want a used car I wanted a new one. It was a 2004 Buick Century with on 21 miles on it. He actually told me “I don't think this is the car for you”. Can you believe that????

Anyway to make a long story short………..I left and went to another dealership across town bought the exact same car, same color and everything. Wrote a check for 50% down and financed the rest and drove off the lot. I just couldnt help myself. I went back to the first car lot and found the first salesman. I parked, got out and walked up to him (his sales manager was standing there also) and I rather smugly said “you should have let me test drive that Buick earlier….. I just bought this one. Have a great day” You could see the color drain from his face.

Lesson to others…….never ever judge a person by what they look like, what they drive or what they wear. Heck I have a friend here in Kentucky that is a millionaire many times over……….he drives a 40 year old truck with rust on the sides and a dashboard full of papers and coffee cups all over the floor.

You just never know. BTW it was Hudson Automotive in Madisonville KY when they were on South Main Street.

By: Mike Lau

Mike Lau — Thu, 04 Sep 2008 15:20:06 +0000

I wouldn't get that mad over this issue.

Try living in New York for a week and you will soon realize this is the norm! The opposite of NYC is Tokyo. Absolutely prefect service with no tipping. At McDonalds, KFC, etc. the tables and restrooms are spanking clean. Here in NYC (or anywhere else), places are full of shi……

By: Sire

Sire — Thu, 04 Sep 2008 03:51:05 +0000

Yeah, there's no point causing a ruckus while kids are present, but it's not too late to let management know that they have an undesirable staff member who is letting the whole team down.

By: Jim Kukral TheBizWebCoach

Jim Kukral TheBizWebCoach — Thu, 04 Sep 2008 00:36:14 +0000

I should have taken his photo with my iphone, eh? I was with my kids so I wasn't about to start a ruckus.