Comments on: Is It Ok To Tell Your Customer To F#%* Off? http://www.jimkukral.com/is-it-ok-to-tell-your-customer-to-f-off/ Small Business Consultant Fri, 20 Nov 2009 12:45:24 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: How To Make Your Customers Happy — LucaFiligheddu.com http://www.jimkukral.com/is-it-ok-to-tell-your-customer-to-f-off/comment-page-1/#comment-12424 How To Make Your Customers Happy — LucaFiligheddu.com Tue, 03 Mar 2009 22:22:29 +0000 http://www.jimkukral.com/?p=1346#comment-12424 [...] Is It Ok To Tell Your Customer To F#%* Off? (jimkukral.com) Related Posts:Customers Are Your Life: Engage ThemThe Purchasing Process: How To Engage Your Potential CustomersIt's Time for a Viable Business ModelSeth Godin about Sitofono?!?Who is paying for what ? Tweet This Post  [...] [...] Is It Ok To Tell Your Customer To F#%* Off? (jimkukral.com) Related Posts:Customers Are Your Life: Engage ThemThe Purchasing Process: How To Engage Your Potential CustomersIt’s Time for a Viable Business ModelSeth Godin about Sitofono?!?Who is paying for what ? Tweet This Post  [...]

]]> By: Joe Tech http://www.jimkukral.com/is-it-ok-to-tell-your-customer-to-f-off/comment-page-1/#comment-10518 Joe Tech Fri, 21 Nov 2008 13:58:13 +0000 http://www.jimkukral.com/?p=1346#comment-10518 I couldn't agree more. I've had to fire clients before, but I would never do so in a manner unbecoming of a professional. Even if you don't care what that client thinks, you should always be aware of how you appear in general. Ask yourself how you'd feel if your best client heard you firing your worst client. Would they still respect you?<br><br>The scenario you described above, might be a bit unique, but it proves my point. Now, many season ticket holders (well-paying loyal customers) have been exposed to the unprofessional response and I'm sure at least one or two will cease to be customers, even if the email's recipient was begging to be told to F off. I couldn't agree more. I've had to fire clients before, but I would never do so in a manner unbecoming of a professional. Even if you don't care what that client thinks, you should always be aware of how you appear in general. Ask yourself how you'd feel if your best client heard you firing your worst client. Would they still respect you?

The scenario you described above, might be a bit unique, but it proves my point. Now, many season ticket holders (well-paying loyal customers) have been exposed to the unprofessional response and I'm sure at least one or two will cease to be customers, even if the email's recipient was begging to be told to F off.

]]> By: DreDub http://www.jimkukral.com/is-it-ok-to-tell-your-customer-to-f-off/comment-page-1/#comment-10517 DreDub Fri, 21 Nov 2008 06:13:58 +0000 http://www.jimkukral.com/?p=1346#comment-10517 As a rule, I pretty much tell everyone I meet to F*** off. I try to be an equal opportunity a-hole. ;) As a rule, I pretty much tell everyone I meet to F*** off. I try to be an equal opportunity a-hole. ;)

]]> By: B.L. Ochman http://www.jimkukral.com/is-it-ok-to-tell-your-customer-to-f-off/comment-page-1/#comment-10516 B.L. Ochman Fri, 21 Nov 2008 04:26:44 +0000 http://www.jimkukral.com/?p=1346#comment-10516 Sometimes it's necessary to resign a client account if the client is abusive. But there's nothing to gain from a screaming match even in that dire circumstance.<br><br>It's hard to walk away from money, especially in this economy, but sanity has to come first.<br>B.L. Ochman Sometimes it's necessary to resign a client account if the client is abusive. But there's nothing to gain from a screaming match even in that dire circumstance.

It's hard to walk away from money, especially in this economy, but sanity has to come first.
B.L. Ochman

]]> By: Brian http://www.jimkukral.com/is-it-ok-to-tell-your-customer-to-f-off/comment-page-1/#comment-10515 Brian Fri, 21 Nov 2008 04:24:57 +0000 http://www.jimkukral.com/?p=1346#comment-10515 Running two of my own businesses, I'm with you there. Sure, you may think certain things, but burning bridges is never a good plan of action IMO. If you "fire" a client the right way they may actually still send referrals your way instead of telling people who-knows-what and running your name, and your company name, through the mud. Running two of my own businesses, I'm with you there. Sure, you may think certain things, but burning bridges is never a good plan of action IMO. If you “fire” a client the right way they may actually still send referrals your way instead of telling people who-knows-what and running your name, and your company name, through the mud.

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