My wife and I went grocery shopping last
Saturday. I love shopping on Saturdays. That's the day they pull
out all the free samples! If you plan correctly, you can have
quite the snacking experience.
First stop, breakfast sausage bites in
Aisle 3. Then, Aisle 7 for chips and dip. Top it off with a
refreshing drink of diet cola in Aisle 9. Burp. Straight to Aisle
12 for antacids.
What does grocery shopping have to do
with affiliate marketing? In essence, both business models revolve
around selling other people's products. Manufacturers (e.g.,
Lipton, Coke, Ajax...) are merchants, and grocery stores are
affiliates.
It's the same online, for the most part.
We have merchants and affiliates just like they do. The big
differences are:
- Grocery stores don't generally have to
directly compete with retail manufacturer stores as we do
online (e.g., www.gap.com versus www.myreallycoolgapstore.com).
- Grocery stores have a captive audience
and therefore have no leaks. We don't.
What Are Leaks?
Leaks are when visitors prematurely leave
(click off) your Web site before you're ready for them to go,
which can mean they didn't have time to sign up for your
newsletter, bookmark your page, absorb your brand, or, heck, even
buy something.
The most common soakers are home pages
with far too many outward links, allowing the visitor to click
away too quickly.
Let's say a surfer finds you via a search
engine. He comes to your home page, finds what he came for,
clicks, and boom! he's gone. Think how valuable it would have been
to have that customer bookmark your page first or subscribe to
your newsletter.
You should never bury information just to
keep a visitor on your site longer. What you need to do is find
ways to make sure that visitor doesn't use your Web site as an
roadside truck stop in Nowhere, TX -- never to be visited again.
Build your site specifically to guide a
visitor to what you want her to look at first and to what you want
her to buy. Imagine you're writing a story. Your goal is for the
visitor to peruse the pages of your book in the sequence you want
her to.
How Do I Stop the Leaking?
- "Plunge" your home page
data. What's the percentage of links to internal pages versus
links to outside Web sites? Do a high percentage of those
links direct people away from your site?
- "Flush" your log files.
What's the average time a person spends on individual pages?
On your entire site? Is the number low because you don't have
relevant, well-written copy to support your products? Could be
your visitors feel underserved.
- Instead of allowing visitors to click
off, build single-content pages for each product or category.
Not only will this get visitors deeper into your site, it will
seriously help your search engine rankings.
- Once they're inside, load your content
pages with email signup links or other relevant call-to-action
capture forms. Capture the customer at all costs. You will
always sell more to existing customers with whom you've built
relationships.
- Display your brand proudly! Your logo
should be prominent on every page of your site as a reminder
to visitors. They're not only buying your products, they're
also buying your brand. Never let your products' brands
overtake your own. If you do, chances are visitors won't
remember your site.
- Make it easy to bookmark your site.
Provide a "bookmark this page" button or an
"add this site to your favorites" link. Do this on
every page.
These guidelines ensure you'll never
again have to "jiggle the handle."