I love books. Fiction, nonfiction,
science fiction, even technical training books. Not e-books, but
real paper books you can smell and feel. I spend enough time
staring at my computer screen.
Recently, I've scuttled past the
best-seller aisle at my local bookstore and cozied up to the
literature section to read some of the classics. J.D. Salinger's
"Catcher in the Rye" and George Orwell's
"1984" were the first two I read. Both instantly made my
top 10 list of books I should have read 10 years ago. Of course,
now I'm full of angst and paranoid about Big Brother, but that's
another story.
During all my reading, I realized
"classic" isn't relative to time. Anything can be an
instant classic if it's extremely good. As a Web designer by
trade, I have my own professional list of classics. Steve Krug's
"Don't
Make Me Think: A Common Sense Approach to Web Usability"
tops my list.
If you're an affiliate Web master, you're
responsible for everything: design, copy, programming, search
engine optimization, and more. Usability is the defining principal
tying all these functions into place. It helps you build a
successful and profitable referral machine.
"Don't Make Me Think" forever
changed the way I build and design Web pages. I read this book
with several years of large corporate Web design under my belt. I
had successfully launched 100 or more sites. I thought I knew it
all. Wrong.
Before I read Krug's book, I suffered
from the "make it pretty, they'll figure it out"
syndrome most young Web designers and affiliate marketers operate
by. That attitude only works for dot-com busts and those hip
skateboard Web sites from back in the day.
Krug's vision is logical: Use common
sense when building Web sites, and you'll be more successful.
Affiliate marketers are not exempt from these rules. Here are a
few tidbits from the book:
- "Four Reasons I Love
Tabs." Krug points out specific reasons why tabs
work. One is, "They're self-evident -- I've never seen
anyone look at a tabbed interface and say, 'Hmmm, I wonder
what those do?'" As a Web designer, I used to hate tabs
because they were overused. The revelation: They are used so
frequently because they work!
- "Happy Talk Must Die."
Krug defines happy talk as introductory text that is supposed
to welcome us to the site and tell us how great it is but
really only wastes our time. "If you're not sure that
something is happy talk," Krug writes, "there's one
sure-fire test: if you listen very closely while you're
reading it, you can actually hear a tiny voice in the back of
your head saying, 'Blah, blah, blah, blah, blah...'" Very
true.
- "Make It Obvious What's
Clickable." Web users are looking to click. Why make
it difficult for them? "When you force users to think
about something that should be mindless like what's
clickable," according to Krug, "you're squandering
the limited reservoir of patience and goodwill that each user
brings to a new site." Therein lies the point of
commonsense usability: If there is any chance what you've done
is confusing -- don't do it!
These are only a few of the gems in a
book every affiliate Web master should read if she wants to build
a better Web site. "Don't Make Me Think" should be
required reading.
Also on my classics list are Shawn
Collins's "Successful
Affiliate Marketing for Merchants" and my ClickZ cohort
Declan Dunn's "Winning
the Affiliate Game." Both are strong books for those
serious about getting into affiliate marketing or improving
current affiliate business.
What are your classics? What have you
read that made you change the way you do business? Share
them with me if you would. I'm always looking for a good read.
In future columns, I'll apply simple
usability rules to merchant and affiliate network Web sites to see
how they stack up. If you have specific examples of sites or
network functionality you feel needs improvement, let me know.
I've already got a long list, so look out!