A 'Dear John' Letter
to Merchants

| BY
Jim Kukral
| 7-19-2002
My
dear Affiliate Merchant,
I have been seriously evaluating our relationship, and I've
concluded you are not offering me what I need to be happy. I
feel it is time for me to move on.
Yes, I know it's hard. We did have some good times together.
Remember those 468 x 60 banners you gave me in 1998? They sent
people clicking like mad and our sales through the roof! What
about the time you gave me that interactive search box? Ahh,
those were the days.
But those days are gone. Lately, you have been neglecting my
needs. It's time for me to move on to a new merchant. One who
cares about helping me sell.
Love,
Your Advertiser
Merchants, have you gotten that letter yet? I can speak for all
advertisers when I say if you haven't, you will soon enough.
Unless you start giving us affiliates what we want and need.
If you're an advertiser like me, you're pressed for time. I
find I spend most of my valuable time looking for creative pieces
that fit with my scheme instead. If I could find what I want and
need faster, I could concentrate on building content.
If you're a merchant, please answer these questions:
- Have you spent any time at all asking us what we need to
sell for you?
- Shouldn't our feedback have something to do with what kind
of creative you give us?
- What's to stop us from going to your competitor (who has
better creative pieces) if you continue to ignore our needs?
- Don't you love us anymore???
We want more! We want it now! We want it to be effective!
What do we need? Here's a starting point:
- Better banner ads. Some of your ads are, well,
completely ineffective. If they aren't poorly designed,
they're boring. Get some professional help if you have to, but
do something. Also, make sure you give us at least
one in every size available. Check the IAB
standards and get cracking. It is extremely frustrating to
find a merchant that's perfect for your program, only to learn
it offers horrible banner ads.
- Email campaigns. We don't have time to take your
products and build them into a well-designed email campaign
every week, much less every day. You should be doing this for
us! We have large databases of opt-in email addresses we could
be sending to all the time, with a potential for high
earnings.
- Interactivity. It would be nice to have an occasional
advertisement with that extra bit of pizzazz. How about a nice
Flash banner or two? What about a video or audio link? Get
creative. Help us sell.
- Page layouts/storefronts. We put in a lot of work
making your products look good. Couldn't you design a few
sample tables of different sizes that could act as a guideline
or template for effectively presenting your products?
- Co-branding. If only we could instantly grab your
product database and link to it from within our site without
having to do it manually, link by link. If we sell more,
you're only going to make more money. Let us in!
|
|