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Serious Online Entrepreneurs Should Not Opt For Cheap Web Hosting
99% of my domains are on my own dedicated RackSpace box, somewhere in Texas. I love RackSpace, and I love having my own dedicated box that nobody can mess with. (Read more about me and RackSpace here).
But, from time-to-time, I have to host some of my sites at other webhosts just because. For example, I recently bought a site that was built on Ruby on Rails, and my server wasn’t setup to run that application. So I chose a webhost that charges me $6.95 to host that site per month. It’s on a shared box.
I just noticed the other day that the site in question was down and not working. I filled out a support ticket and get a snarky answer that went something like this.
Well, you didn’t mention when the site when down, so we can’t help you. Go to this link and read up about upgrades.
So I went to the link, and it was full of technical junk that is way above my head. So I responded to support.
Can’t you just tell me what’s wrong? I realize I only pay $7.00 a month for hosting, but a little help here?
Their response…
If you’re not a developer, you’re going to have to find someone to figure it out. We most likely upgraded our Ruby application on your shared server and it could have broken your site. Sorry, we can’t help you.
Let me tell you. If you are in the business of doing business online, there is no way you can be successful working with a webhost like that. Cut the cord on your hosting issues and get a free quote from RackSpace.
Filed Under Online Marketing, Rackspace, Web Hosting
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Seriously? That was their reply? Unbelievable.
Much restraint on your part to not post the name.
It’s definitely reprehensible. A hosting company can have the best equipment and prices but the true litmus test is in their quality of service. I seriously doubt the company will be in business long.
It all comes down to service and most importantly downtime ! It would annoy me if they passed the buck so to speak.. Thanks, Dave
That is why it is always a good practice to send pre-sales questions prior signup, this can help you to understand to what degree the web host is able to help you when you are in trouble.