Over at my coaching site, TheBizWebCoach.com ($1.00 Trial), I’m constantly interviewing the movers and shakers and experts in the online marketing world. Here’s another interview you will enjoy. Please leave a comment.

So do you do GREAT customer service? Are you sure? I sat down with author and entrepreneur John DiJulius of The DiJulius Group to get his advice on how to transform your business with amazing customer service.

Listen to the podcast with John here.

Want to know the secret to being successful? Shhh… It’s GREAT customer service! Don’t believe me? Listen to this podcast with John Dijulius of theDiJuliusgroup.com. John is the author of What’s the Secret: To Providing a World-Class Customer Experience.

About John

He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a consulting firm helping companies “Make Price Irrelevant”. Top organizations across the world use his philosophies and systems for creating world class service. He has worked with companies such as the Ritz Carltons, Lexus, Nordstroms, Starbucks, Hallmark Cards, Panera Bread, Cheesecake Factory, Hotel Del Cornado, Progressive Insurance, US Bank, Nemacolin Resort, Seattle’s Best Coffee, Chick-fil-A, and many more, to help them continue to raise the bar and set the standard in customer experience. John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks.

John is not just telling others how to do it. Besides owning and running The DiJulius Group, he is also the founder and owner of John Robert’s Spa, five locations (over 150 employees), which he uses as his living laboratories to test his findings and theories. John Robert’s Spa has been named one of the Top 20 Salons in America.

One of the most captivating and charismatic speakers today, John will not only share what the best customer service organizations do, but more importantly “how” they implement and execute it consistently companywide.

Click here to listen to the podcast.

5-years ago I saw a guy speak at a local entrepreneur event. He told stories about how he does amazing customer service and how it had made his string of hair salons the best in town.

That talk he gave stuck with me. So much so, the things I learned from him shaped the way I do business today, in a really good way.

So flash forward 5-years later and I find out that the guy is now a best-selling author, corporate trainer and motivational speaker, and well, I’m not surprised.

That guy is John Dijulius. author of theDiJuliusgroup.com. John is the author of What’s the Secret: To Providing a World-Class Customer Experience.

Click here to listen to the podcast.

About John Dijulius

He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a consulting firm helping companies “Make Price Irrelevant”. Top organizations across the world use his philosophies and systems for creating world class service. He has worked with companies such as the Ritz Carltons, Lexus, Nordstroms, Starbucks, Hallmark Cards, Panera Bread, Cheesecake Factory, Hotel Del Cornado, Progressive Insurance, US Bank, Nemacolin Resort, Seattle’s Best Coffee, Chick-fil-A, and many more, to help them continue to raise the bar and set the standard in customer experience. John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks.

John is not just telling others how to do it. Besides owning and running The DiJulius Group, he is also the founder and owner of John Robert’s Spa, five locations (over 150 employees), which he uses as his living laboratories to test his findings and theories. John Robert’s Spa has been named one of the Top 20 Salons in America.

One of the most captivating and charismatic speakers today, John will not only share what the best customer service organizations do, but more importantly “how” they implement and execute it consistently company wide.

How’s your customer service? If it’s bad, you’re probably not very successful. It means… everything to your business… and your brand.

This video talks about my views on how good customer service is essential to your success. And I’m not just talking about “customers who buy stuff”. You may not sell anything. How you deal with people who read your blog, or who watch your videos, or who interact with your brand in any way… those are customers. Believe it. Everyone you interact with is your customer. You are always selling, indirect or direct.

Got something to add to this discussion? Leave a comment below or hey, send me a video about it and I’ll post it here!