The GM of the Cleveland Browns, yes, my Cleveland Browns (pity me) sent an email back to an irate fan the other day telling the fan to “Go root for Buffalo then. F#%* off”. Now admittedly, the fan did say he was emailing the GM and badgering him for months. But I don’t care how [...]
14
Nov
Do You Do GREAT Customer Service?
Click here to listen to the podcast. 5-years ago I saw a guy speak at a local entrepreneur event. He told stories about how he does amazing customer service and how it had made his string of hair salons the best in town. That talk he gave stuck with me. So much so, the things [...]
15
Sep
Do You Have Happy Customers?
Do you forget about the customers you already have? Some businesses do, and that will come back to hurt you down the road. Becky Carroll from http://www.customersrock.net says to take care of your customers, or lose them. In this informative podcast, Becky and I talk about the top tips for retaining customers, as well as [...]
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