Comments on: The Worst Thing You Can Do Is Annoy Your Customers http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/ Small Business Consultant Fri, 20 Nov 2009 12:45:24 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Marie http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-12199 Marie Mon, 26 Jan 2009 20:50:07 +0000 http://www.jimkukral.com/?p=1384#comment-12199 Very true. Before I focused on my career as a writer, I used to work as a CSR (customer service representative), and I've learnt that stepping on the same mood level as that of the customer's is a big no-no. Service people (like I was) are supposed to help, not add to the burden. Very true. Before I focused on my career as a writer, I used to work as a CSR (customer service representative), and I've learnt that stepping on the same mood level as that of the customer's is a big no-no. Service people (like I was) are supposed to help, not add to the burden.

]]> By: Readling List 12/22/08: Posts Worth Sharing | David Risley dot com http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-10454 Readling List 12/22/08: Posts Worth Sharing | David Risley dot com Tue, 23 Dec 2008 03:36:09 +0000 http://www.jimkukral.com/?p=1384#comment-10454 [...] The Worst Thing You Can Do Is Annoy Your Customers - Jim Kukral [...] [...] The Worst Thing You Can Do Is Annoy Your Customers – Jim Kukral [...]

]]> By: Sire http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-11139 Sire Mon, 22 Dec 2008 05:39:25 +0000 http://www.jimkukral.com/?p=1384#comment-11139 That's what I like about Australia. We have a 10% GST on most goods and services but when a price is advertised the majority of the time it includes the GST, so their are no surprises. That's what I like about Australia. We have a 10% GST on most goods and services but when a price is advertised the majority of the time it includes the GST, so their are no surprises.

]]> By: Greg http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-11138 Greg Thu, 18 Dec 2008 14:46:56 +0000 http://www.jimkukral.com/?p=1384#comment-11138 How about paying $3 and tipping the waitress and bartender $.74. How about paying $3 and tipping the waitress and bartender $.74.

]]> By: Ross http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-11137 Ross Thu, 18 Dec 2008 11:09:19 +0000 http://www.jimkukral.com/?p=1384#comment-11137 Wow, that really is super annoying! Fortunately, although the tax system in Australia isn't perfect, taxes are always included in the advertised price here, so there's no hidden suprises when you pay. A $2 item for example, costs you exactly... $2 at the till, no exceptions. I can't imagine how annoying it must be scrounging for 16c etc...! <br><br>Also, there are really no expectations to tip anyone here - we don't have an established tipping culture... If someone gets your bags for you, or you dine in a restaurant, it's fairly uncommon to tip and certainly not expected...<br><br>On the flip side - you have all the great TV shows ;) Wow, that really is super annoying! Fortunately, although the tax system in Australia isn't perfect, taxes are always included in the advertised price here, so there's no hidden suprises when you pay. A $2 item for example, costs you exactly… $2 at the till, no exceptions. I can't imagine how annoying it must be scrounging for 16c etc…!

Also, there are really no expectations to tip anyone here – we don't have an established tipping culture… If someone gets your bags for you, or you dine in a restaurant, it's fairly uncommon to tip and certainly not expected…

On the flip side – you have all the great TV shows ;)

]]> By: What's Up at LinkedIn? Big Changes | Monty's Mega Marketing http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-10443 What's Up at LinkedIn? Big Changes | Monty's Mega Marketing Thu, 18 Dec 2008 07:45:45 +0000 http://www.jimkukral.com/?p=1384#comment-10443 [...] affect will this have on LinkedIn?  Too soon to tell.  Maybe they will get rid of those $2.16 beers. CrunchBase Information LinkedIn Dan Nye Reid Hoffman Deep Nishar Jeff Weiner Information [...] [...] affect will this have on LinkedIn?  Too soon to tell.  Maybe they will get rid of those $2.16 beers. CrunchBase Information LinkedIn Dan Nye Reid Hoffman Deep Nishar Jeff Weiner Information [...]

]]> By: Todd http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-11136 Todd Thu, 18 Dec 2008 02:00:23 +0000 http://www.jimkukral.com/?p=1384#comment-11136 thats some cheap beer though! 2.16 is annoying i agree thats some cheap beer though! 2.16 is annoying i agree

]]> By: Blog Expert http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-11135 Blog Expert Thu, 18 Dec 2008 00:16:54 +0000 http://www.jimkukral.com/?p=1384#comment-11135 I agree with you 100% I agree with you 100%

]]> By: koyofur http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-11134 koyofur Wed, 17 Dec 2008 19:12:41 +0000 http://www.jimkukral.com/?p=1384#comment-11134 Being annoyed? How about being totally ignored with money in hand ready to buy? I people were a little more hungry than this. Being annoyed? How about being totally ignored with money in hand ready to buy? I people were a little more hungry than this.

]]> By: Russell Rockefeller http://www.jimkukral.com/the-worst-thing-you-can-do-is-annoy-your-customers/comment-page-1/#comment-11133 Russell Rockefeller Wed, 17 Dec 2008 19:04:00 +0000 http://www.jimkukral.com/?p=1384#comment-11133 LOL This is great but instances of Internet annoyance are the absolute worst. As a Canadian I can tell you that there is no pet peeve more irritating than filling out a purchase form online after having been marketed to directly, only to discover at the very last second when you strike the submit button that the company does not do business internationally or that the site designer never included an option to use a postal code rather than a zip code. LOL This is great but instances of Internet annoyance are the absolute worst. As a Canadian I can tell you that there is no pet peeve more irritating than filling out a purchase form online after having been marketed to directly, only to discover at the very last second when you strike the submit button that the company does not do business internationally or that the site designer never included an option to use a postal code rather than a zip code.

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